Customer Care & Exchange Policy
At Zaverry, our customers are at the heart of everything we do. Below you’ll find our straightforward exchange and return policy. Should you need any assistance, our dedicated customer care team is always ready to guide you through the process.
Exchange Policy
Eligibility
Items purchased online are eligible for exchange within 15 days of delivery, provided a valid proof of purchase is presented. Please note that sale or discounted items are not eligible for exchange.
Proof of Purchase
A valid proof of purchase includes an original receipt or your online order confirmation email.
Conditions for Exchange
To qualify for an exchange, items must be:
Unused and unworn
All original tags intact
In original packaging with invoice included
If you received a defective, incorrect or wrong-sized item, please provide supporting evidence when submitting your exchange request.
Exchange Process
Once your exchange request has been verified, the process is typically completed within 10 to 15 business days.
Privacy Notice
At Zaverry, we are committed to protecting your personal information. Our privacy policy outlines what personal data we collect, how it is used, who has access to it and your rights regarding your information. Please be aware that Zaverry is not responsible for any personal information shared with third parties through our website.
Return Policy
We want you to shop with complete confidence. Here is everything you need to know about our return process:
Return requests must be submitted within 30 days of receiving your order
Items must be in unused condition with all original tags attached
A valid proof of purchase such as an invoice or confirmation email is required
Returns are only accepted for items that were delivered damaged or incorrect
Need Help?
Our customer care team is here for you. Reach out to us and we will make sure your experience with Zaverry is nothing short of excellent.
📧 support@zaverry.com